Friday, December 28, 2007

What Happened With Hyunsil

So, I was going to write this really long megablog, but I lack motivation to do so. So I will break this down into correlated segments, so it's just as easy for you to read as it is for me to write. I guess I better start with the big one...

The trip to Chicago with Hyunsil started out incredibly. It was also incredibly cold, but hey, whatever. Actually, going to Chicago in February is one of the dumbest things that I ever decided upon, and not talking Hyunsil out of going to Chicago in February is ranked #2. Now to get to what ranks as #3, as well as #4, and probably a few more numbers as well...

The last night we were in Chicago. Like I said, everything had gone relatively swimmingly up to this point. I was on cloud nine, and we were getting along very well. I felt nearly invincible, and nothing on this trip was going to go wrong.

That night, we go to the John Hancock Building, which I will state has the best night view of Chicago. We're looking out at the skyline, and as she turns around to head back to the elevators, I advance for a kiss. She pushes me aside, and says, "What are you doing?! I have a boyfriend!"

Um...what? This was news to me. I knew, she had an EX at home, but apparently, before she left, they got back together, and surprise, I was not told anything about it. On top of that, her actions around me and toward me the time we were in Chicago were indicative of everything but her having a boyfriend. So all that, and now in one instant, I look like an idiot. Moreso than usual. I mustered a poker face, but on the inside I was fuming. It was just the fact that I got shut down that I was upset about, or the fact that her mixed signals caused me to look like a moron, but the fact that I now feared I have ruined our friendship in that one split second.

The next morning was as usual. However, we were heading back to Indianapolis for a week, then back to Southern Illinois for a visit with my family. We head downstairs to find it snowing, which is bizarre, because I had literally been outside 30 minutes later to get a lemonade at Panera, and come downstairs again to find the streets covered.

Hyunsil, picks this time to warn me she needs bags for her snacks before we leave. She also still wants to go to the art museum. I tell her I'll go get the bags really quick, then come back and we'll decide about the museum. I head two blocks to Walgreens, and almost fall in the middle of the street on the way. Yeah, screw the art museum, we're headed to Union.

We spend most of the time there (5 hours-ish until our Train should be boarding) eating, talking, and working. She had bought an English book at Borders on Black Monday (which I have dubbed it), and she had brought me a Korean book, so we were both spending time helping each other in our books.

Well, it turns out we picked the day of THE blizzard to leave Chicago, and our train gets delayed an hour out of the station. What's worse is Jake was picking us up at the station in Indianapolis. I call him from the pay phone, and can't get hold of him. Friggin Rifts. Leave a voice mail saying I'd call when we left the station. Not too long after, we start boarding, and I try to call, but the phone won't process my credit card, so I give up.

The train ride takes forever thanks to the snow. Hyunsil spends the ride sleeping and listening to my iPod. I spent it trying to sleep and failing, so most of my time was spent thinking and watching over her. I hope didn't just creep out the world with that statement. When we hit Indy, I woke her up. As I saw the RCA Dome (draped in the Colts Super Bowl Champions banner...OMGSPLOOGE), I leaned over and, in an attempt to impress her, say, "Igeoseun Indianapolis-imnida." (Translation: This is Indianapolis. I waited till we got the Dome because I didn't want her to think Indy was desolate. You get to the Dome, and obviously there's a lot of crap). It worked.

We hit the station at 3 am. We were supposed to be there at midnight. Oh lord, Jake is going to kill us. We head downstairs, and yeah, Jake has that look on his face. Not my problem.

We get home, I give her a quick tour, and get the pullout bed set up for her. She decides to go take a shower. And as I'm laying down, I hear her turning the water on and off repeatedly in the bathroom and realized, "OMG, I forgot how confusing that faucet is, and now she's naked, so um...yeah." Me and Jake laugh about it, and write her a note, slip it under the door, and go to sleep.

The next couple days were hit and misses. One day, it would be perfect, the other, Hell. On Friday, she tells me, at the Children's Museum, the first time I ever drove downtown, that she was going back to Chicago, and wasn't going to So IL with me. By now I'm fighting back tears, as the fears of Monday night come to fruition.

I remember sitting in the parking garage for a second trying to collect myself. She asked what's wrong, and I don't remember what I wound up saying. Undaunted, we head to the circle and see the monument, then head back towards home.

When Jake gave me directions downtown, he took me through castleton on 82nd St, not on the Interstate. What he failed to mention, and I had failed to notice while I was there, was that 82nd St. turns into 86th St before you hit Meridian, and that I should be looking for 86th on the way back. Because when I turned onto 82nd, it turned into a residential area and I got lost for 1 hour. I remember parking for 10 minutes in some guys driveway and crying on the steering wheel, as Murphy's Law had enveloped every aspect of this day. Hyunsil started patting me on the back and tried to console me, but she was the last person I wanted to touch me at this point, because I felt like she was the reason I was in this mess to begin with.

There I sat, spent most of my poker bankroll on this trip, and it was all blwoing up in my face. Now I'm lost in Castleton, and feel like an idiot. I blacked out the rest of the way home, but we got there somehow.

When we got there, Caleb asks, "How'd it go?" and I shot him one of those looks to kill. I started trying to transfer pics from the entire trip to the computer, when Hyunsil grabbed the mouse and tried to dictate which pics stayed and which didn't, and went insofar to say I wasn't getting any. I finally blew up, growled out, "Do whatever the fuck you want, cause I don't care," and went up to Jake's room, and started crying. Jake came home to me on his computer sitting with a tissue in one hand, the mouse in the other clicking away at Full Tilt, and I just started babbling on about how horrible the day had been.

The next day, the plan was to go to the speedway and then to a hockey game. I was expecting it to be much like the day before, only with Jake driving. Nope, Hyunsil was perfectly fine. I attributed it to PMS, assumed it would get better, and left it at that. We had a blast that day. The next morning, she left.

I couldn't even stand there to watch the bus leave. I walked away crying my eyes out. We got home, and I started packing to go back to Southern Illinois. I couldn't hold myself together long enough to pack, let alone the fact that when I grabbed my blanket, the one she used while she was there, it still smelled like her. I just broke down with that blanket in my arms. Once again I black out until I'm on my way home. When I got there, I was informed I was no longer welcome in Indianapolis.

The first day I spent hanging around the house, talking with Mom, telling her about the trip. I was feeling slightly positive about the whole trip.

The next day, I checked my e-mail, and found this from Hyunsil:
hi Corey i think this is the last mail to send you..
i came to the hostel safely as you prayed for me thanks a lot
but ..i can't keep in touch with you anymore..
okay take care..
byee

this is the last time for me to use the internet here and i will delete urs
on my messenager when i come back..
everything's ruined okay u did make a mistake byee
I barely remember anything for the next couple weeks. I just felt like a wreck. My goals to rebuild my roll, down the drain, because I couldn't focus. All my fault, all her fault, this is all BS, why does this crap happen to me consistently? Those were the thoughts that rushed through my mind. I didn't want to think about it, but man, how could you not?

I eventually got my head straightened out. I blotted the whole thing out of my mind, and acted like February never happened. Started talking with my stepfather, started playing poker again, only I was breaking even. But hey, I was not worried about that, because I knew things would work out.

Then, yeah, Round 2.

I get a comment on Myspace from Hyunsil, saying, "What's your e-mail address?"

I sent one back saying, "Why do YOU wanna know?!" Thinking, that would end everything.

I'm having a great day, then I get a phone call from Jake:

"Hey man, I need to know what you want me to do. You got this letter up here, and normally I'd just send it out, but...it's from Hyunsil."

I had him read it over the phone. This is what it said, along with my thoughts about what was written.

To Corey;

Hi, how's everything?

Pretty crappy, thank you. Maybe you can really make my year and come back to the States at Easter and burn my house down.

It's me, Hyunsil.

Next up on the Captain Obvious Show: Are Marshmallows sticky?

It has been a really really long time since we had last talk. I arrived here (in Seoul) safely because you had prayed for me a lot, thank you very much!

I hadn't prayed for her at all, I had tried to forget her. If I prayed, it was that someone would screw her over as badly as she had done me.
When I was in Chicago alone, I was embarrassed so much!

You shouldn't have even been back there, and you know it. And the embarrassment should've been about the way you jacked me, not about walking around the States with no guide/interpreter.

You know...I was just upset that you set me free and made me be alone

OMGWTF ARE YOU SERIOUS?! I wanted to keep you around! YOU'RE the one who pushed me away! You're the one who told me, "Go to Ridgway," and now you're pissed at me for actually doing it?!

Even though I came over there because of you.

Well, you have yourself to thank for the aloneness, and if you keep up the current trend, you will be doing so well into your 40's.

It doesn't mean that I wanted to date with you...just wanted to be with you.

Yeah, well, that's information that should've been shared with me before the trip. Instead of talking about the possibilites of sex, and this and that along those lines, why don't you just come out and say THAT instead of the stuff that completely negates that line of reasoning. Yeah, that would've been helpful for my perspective on the trip.

Also, yeah, saying you have a boyfriend BEFOREHAND helps too.

I still haven't come up with the logic behind the "just wanted to be with you." line.

Yeah, we had a great time, and I'll never forget.

Me either, sadly. Mostly the BS though. Maybe liquor will help.

Whenever I see lots of pictures taken in the US, they remind me of you. -_-;

I thought that was going to be a good thing till I saw the emoticon. I swear she needs Bipolar meds.

Corey, I don't know how you feel now..

You don't want to. Because the only thing I can think of that would equivocal to you is bathing in a bathtub full of scissors...wait, that sounds perfect, you go ahead and do that, and understand how I feel, and I'll be here waiting when your arteries clot.

But I just... I don't wanna lose a friend like you.

Should've thought of that before you sent that e-mail. But I forgot, women DON'T think when they PMS. My bad. You should work on that.

I hope your reply will come soon.

I hope you have powerful lungs that would be necessary to hold your breath as long as it would take for my reply to come. Actually right now, I don't. I hope you hold your breath and die.

And I hope to see you in Korea soon.

Only if God hates me as much as I think he does!

I want to apologize all my fault in the US.

So you write this letter to complain about how I "abandoned you," when I, at your request, sent you back to Chicago, and went to Southern Illinois, and now it's all your fault?! Yeah, it's all your fault, and I hate you for it. And now you've got my mind so messed up that I've lost focus on everything again except sorting this out. Why won't you leave me alone like you said you were?!

I wasn't going to write back. Honest to God. But I got drunk several nights after this letter, and got pissed off, and wrote a five page letter that basically said what was said above in long form, followed by telling her, "If she wanted to keep me as a friend, she was going to have to learn what a friendship was, and actually reciprocate what was being put into the friendship by the other party."

I never got a response back.

Most of what happened between now and the end will be discussed in one of my later blog posts, but in June, I finally broke down. I couldn't stand it anymore, I needed to put an end to this standoff. I bought a phone card and called her. When she picked up, I said, "Hello," only to hear her hang up.

I was pained by that result. Two days later, I get a comment on Myspace saying that she was in class, and couldn't talk, and to call her back.

So I did, and things pretty much returned to normal. Well...as normal as it can get after going through all of the above.

Thursday, December 27, 2007

The Annual Survey Again

Well, since I swore up and down that I did this last year, I'll do at again this year, just to see what has changed since.

Name: Corey
Siblings By Blood: none
Brothers: none
Sisters: none
Eye color: dark brown
Shoe size: 10 1/2
Height: 5'9"
Innie or Outie: innie
What are you wearing right now?: work clothes
Where do you live?: Harrisburg
Righty or lefty: righty.
Best place to go for a first date: to a nice restaurant followed by a walk (if it's warm out)
-----------------------------------------------------------------
Favorites
Number: 147
Boys Name: adam
Girls Name: jennifer
Drink: propel fitness water or barq's root beer
Month: April
Juice: orange juice
Breakfast: bagels and cream cheese
-----------------------------------------------------------------
Have You Ever..
Smoked: yes
Bungee jumped: no
Made yourself throw-up: yes
Gone skinny dipping: no
Loved somebody so much it made you cry: Yes
Broken a bone: Yes, my toe twice, once playing hackeysack, and once playing poker (believe me, don't ask)
Played Truth or Dare: yes
Been in a police car: no
Came close to dying: yes, seriously, yes, i almost died in '03.
Been in a sauna: no
Been in a hot tub: yes
Swam in the ocean: no
Fallen asleep in school: School = sleep
Broken someone's heart: I don't know.
Cried when someone died: Yes.
Cried in school: Yeah, that was a horrible day.
Fell off your chair: Countless times.
Sat by the phone all night waiting for someone to call: Yes
Saved AIM conversation: I save them all.
Saved e-mails: I'm an e-mail packrat thanks to Gmail.
Made out with just a friend: no.
Been cheated on: Yes, but I had found out AFTER we broke up, so it didn't phase me too much.
-----------------------------------------------------------------
What is...
What's your room like: pretty dark...kinda cool right now actually
What is beside you: 2-liter of pepsi, phone, m&ms, and a couple dvd's
What is the last thing you ate: McChickens
What kind of shampoo do you use: whatever's in the shower
------------------------------------------------------------
Ever Had...
Chicken pox: nope
Sore throat: who hasn't?
Stitches: yes
Broken nose: technically
-----------------------------------------------------------------
Do You...
Believe in love at first sight: No
Like picnics: Yes
Like school: No
---------------------------------------------
Questions:
Who was the last person you called: Aunt Bobbi
Who was the last person you danced with: thinking back, last person i danced with was Abby back in 2003...yikes!
Who makes you smile: God
------------------------------------------------------------
Who...
Did you last yell at: Harley
Broke your heart last: Hyunsil
Told you they loved you last? Mom
-----------------------------------------------------------------
Do you like filling these out: meh...
Do you wear contact lenses or glasses: neither
Do you like yourself: sometimes
get along with your family?: sometimes
-----------------------------------------------
What are you listening to right now: the whir of my computer
What did you do yesterday?: Christmas dinner with the family, guitar hero, worked on my comic strip.
Hated someone in your family: honestly? no one now.
What car do you wish to have: BMW m5
Where do you want to get married: someplace beautiful, doesn't really matter.
Good driver: yes
Good singer: i'm a good screamer, i can also drop bombs on you!
Diamond or pearl: diamond
Indoor or outdoor: indoor
---------------------------------------------------------
Today did you...
1. Talk to someone you liked: yes
2. Buy something: no
3. Get sick: no
4. Sing: no
5. Talked to an ex: no
6. Miss someone: Yes
-----------------------------------------------------
Last person who....
10. Was in your bed?: me
11. Saw you cry: Dan
12. Made you cry: Rangel
13. Went to the movies with: Mom
14. You went to the mall with: Autumn
16. Ever been in a fight with your pet: when i had to put nametags on them
17. Been to California: no
18. Been to Mexico: no
19. Been to Canada: no
20. Been to Africa: no
--------------------------------------------------------
Random.....
21. Who was your first celebrity crush: Dolly Parton (sad, right?)
22. What books are you reading now: Call To Die, The Final Quest
23. Best feeling in the world: Knowing you've made a difference in a small way
24. Future KIDS names: not sure
25. Do you sleep with a stuffed animal: no
26. What's under your bed: an old alarm clock
27. Favorite sport to watch: hockey
28. Favorite location?: Indianapolis
29. Piercing/Tattoos: Neither
32. Who do you really hate?: i hate no one, i just have a few people who irk me
33. Do you have a job?: yeah
35. Have you ever liked someone you didn't have a chance with? yes
37. Are you lonely right now: not totally
38. Song that's stuck in your head right now: The Unwinding Cable Car by Anberlin
39. Have you ever played strip poker: yes, but no one wanted to play with me
40. Have you ever gotten beat up: yes
43. Have you ever been in a mosh-pit: yes
44. Ever liked someone but thought they'd never noticed you? yes
__________________________________________
random

What's the first thing you notice about the opposite sex?: their face
Your Favorite Food?: pasta & korean food (rock the bulgogi)
Have you ever cried for no reason?: yes
Hugs or kisses?: kisses.
Butter, Plain or Salted popcorn?: butter
Favorite Flower?: red roses
Have you ever fired a gun?: yes
Do you like to travel by plane as opposed to car?: car
How many pillows do you sleep with: one

Tuesday, February 27, 2007

I am not dead

I am still very much alive, although there have been times over the last couple weeks that I wished I wasn't. There will be more to come, and a huge blog to come that will discuss the goings on of this month, but in summation, I got screwed.

Prepare yourself, the blog won't be pretty.

Friday, February 02, 2007

Hyunsil FTW, Chicago FTL

Three words, plain and simple: What a day.

Woke up at 6 to go to O'Hare. I got there at around 7:50, and look at the screen to find out her flight was coming in 15 minutes early. So then began the huge waiting game. My heart was racing at incredible speeds as I waited outside the gate. Around 8:50, I saw a sight my eyes never in a million years thought they would see. Her walking towards me waving. In a moment of awkwardness, we both fumbled to get to each other, and finally did. Just what a rush.

Right now, she is taking a nap. 11 hour flights have that effect on people. I took an hour nap. But we haven't done too much sightseeing yet, but have been spending time together. And it's just been great.

Unfortunately, neither one of us properly estimated exactly how bitter the cold in Chitown is. While she was napping, I went to Walgreens to buy each of us scarves, and her some earmuffs and gloves. All in all, I think we have it pretty much covered.

I can go into much more detail later on, when I have more time to. But believe me, this trip, despite us being crazy enough to go Chicago in the dead of winter, is well worth it. Just seeing her is amazing. And that's all I've been asking for.

Thursday, February 01, 2007

Title: In Chicago; Will Meet Hyunsil

I'm trying to type this as fast as possible, as the internet charges are outrageous here. In fact I'm writing this befcore I type it so I won't waste time thinking; how's THAT for efficiency?

I am a zombie right now. I fell asleep at midnight, got woke up at 12:30 by a strange noise, couldn't fall back asleep till 1:30. Jake woke me up at 3:30. Yeah, I got a ton of sleep.

I got on the train at 6:30. I got one hour sleep on there. Go me.

But, I made it to Chicago. A lot of the nerves are gone. Now that I'm here, I'm not as scared. I felt comfortable on the bus, and easily handled the EL. Yes, I am a juggernaught.

I decided on a proper course of action upon arriving to Chitown while I was on the train:

  1. Check-in @ the hostel.
  2. Go to O'Hare & survey the transit to and meet-up situation of the International terminal.

I felt this was tons better than sitting in the hostel all day and winging it tomorrow. Yes, Allan, I gave up on winging it; please <3>

O'Hare was a veritable Hell in '01. That wasn't under optimal conditions, however. This time was a snap. I found the itnernational terminal easily & found the meeting spot easily. Now I'm going to e-mail Hyunsil with the hope that she checks her e-mail before leaving Tokyo, to ease her mind about O'Hare.

So here I am, less than 24 hours from meeting Hyunsil. And I havve the strangest calm around me right now. It's so great.

Plans WERE to meet up with gkunit20 off FCP, and go buy some incidentals I forgot to pack (including an alarm clock...bleh).

Needless to say, don't expect me to be online till I get to Naptown. Correction: WE get to Naptown.

Pictures will come. This will be worth it.

Tuesday, January 23, 2007

Was King wrong?

I'm beginning to believe so...at least partially wrong.

40 years later, and I'm still not sure all the words Dr. King spoke in Washington will ever come to pass.  That does not mean that I don't believe them to be true, I just believe that everything he said was way too idealistic for society even as a majority to ever hope to accomplish.

It's easy to say we can judge people by the content of their character...if they look like you.  No one is able to judge people by the content of their character if they don't because they cannot get past the color of their skin.  We can live side-by-side with people of different races, but that doesn't mean we accept them.  We're just in "live and let live" mode.

When it comes down to the bitter truth, and comes time to decide something important based on race, we still fall back on ours and our ancestors' prejudices.  No man can love a woman (or vice versa) from a different race without society as a majority, even those we hold so close, stepping in between them and saying it's wrong.  People will not trust another person from a different race because no one really can trust what is different.  We can say we can do these things, but in the end, our stereotypes will always come into play, whether we want to admit it or not.  And as such:
  • White people will always be gluttonous, opportunistic, and power-hungry backstabbers.
  • Black people will always be lazy, angry, and criminals.
  • Asians will always be good at math, bad drivers, and quick to butcher English, while their women will always be green card-grubbing.
  • Arabs will always be terrorists and jihad-obsessed.
  • Hispanics will always be fence jumpers and cheap wage job thieves.
  • East Indians will always be slurpee machines and piss-poor tech support.
It's sad, but it's true.  At least in the eyes of the whole world, because that's all they can see, and not the whole person.  And anyone from one race who believes differently about another race will be told that they are wrong, and that they will see how wrong they are soon.  If they don't see it, then they are delusional according to everyone else.

Saying that there have been steps taken in the correct direction are irrational, because those steps were, and still are, taken with everyone spitting in their faces.

You can say that KKK, Black Panther, and various other hate groups' membership numbers have dwindled.  That doesn't change the fact that people still privately harbor racial prejudices.

In the end, Dr. King had a dream.  I will admit that it was a good one, and one that I believed, and still cling to strands of belief, in. But in the end, maybe it's time to face the fact that it was just that: a dream.

Monday, January 22, 2007

Blowing Brains Through the Airplane

I would point the gun at you
Just to make myself feel better
Even if it's just temporary pleasure
It could cause you an eternity of pain
If I could make this easier
And promise everything would be fine
I would do whatever it took
To make it happen
But knowing what I know now
It's just too hard to take that chance
It's not easy to destroy your life
On this one slim hope of something real
I would point the gun at myself
Just to make you feel better
So let's say our goodbyes
Because I'm playing Russian Roulette tonight

Tuesday, January 16, 2007

T-minus 17 days

I'll probably write another one of these before I leave, but I'm just so anxious I can't even take it.

February 1st, I leave for Chicago.  I know that isn't a huge thing in normal terms.  For me, however, this trip will be monumental.

Why?  Because on February 2nd, Hyunsil will be joining me there.

Yes, you heard me right.  I know I've said me and Hyunsil are meeting up several times in the past, but this time it is for sure.  She has bought her plane ticket here.  She has her Visa.  We have arranged the hotel room and bought train tickets back to Indianapolis.  It is 100% certain that she is coming.

And yes, she is coming to stay with me for a while.  And we are headed back to So. ILL for a little bit too.  It's completely official.

She arrives on the 2nd, and leaves on the 5th of March.  Which gives us a little more than a month together.

Ladies and gentlemen, I am in shock.  Like, I have been dreaming of this happening for the longest time, but began to doubt that it would ever come about.  Now it's certain that it will.  I can't even fathom it.

As for the next couple weeks, I have to deal with the logistical nightmare of planning and plotting this out.  I'm pretty much done, but it's still a nightmare.  Including one thing I dread more than anything: O'Hare.  I'm to meet her at O'Hare, and we'll be taking the shuttle back to the hotel.  Unfortunately, I cannot go within the terminal she arrives from because I do not have a ticket, and the way it appears, the instant she clears customs, she is in the parking lot.  What a nightmare.  Now I've got to figure out a meeting place.

Considering O'Hare, this may take up until the last possible minute that I have to synchronize this meeting place with her to figure it out.

...I really hate O'Hare.  But O'Hare will not daunt me now.  Hyunsil will be waiting for me in almost 2 weeks.  I will kick security in the nuts to meet up with her if needs be.

***********DISCLAIMER: I AM NOT A TERRORIST. KTHXBYE***********

Sunday, January 14, 2007

The Verizon Files: Google!

I have had calls that made me lose my composure on the phone before.  I have literally crushed Tylenol bottles beyond the point of recognition during calls, because I knew if I took my aggression out on said bottle, I wouldn't take it out on the customer.  I'm a scrawny guy, with very little muscle mass, so for me to crush a Tylenol bottle is a feat in itself.

Unfortunately, there's some calls that go longer than it took for me to squeeze a Tylenol bottle to oblivion, and thus, take some of the brunt of my agitation at that point.  This guy is a poster boy for these kind of moments.

I had this guy on the line, and had to put his username and password into his modem. Seems simple right? WRONG! This guy is getting a bad IP. I know this because whenever he tries to pull a webpage, it says "Unable to access the Verizon network." But, for the sake of putting it in my notes, I have to prove he has a bad IP.

To do this, we have to pull up a page in the modem. To do this, at the top of EVERY FREAKING PAGE in the modem, there is the following menu:

Westell Logo---Home----Status----Configuration----Troubleshooting----Help

And when you pull down the Status menu, it shows as above, but with Connection Summary and About underneath Status. We're going to go to Connection Summary. Sounds easy?

...here is the conversation that ensued.

Me: Sir, are we back at the Westell page?
Customer: Yes.
Me: Ok, please click on Status, and then Connection Summary.
Customer: Where is that at?
Me: It's at the top of the Westell page.
Customer: I don't see it.
Me: Scroll up to the top of the Westell page.
Customer: Ok. (Fake scrolls up I think)
Me: Do you see the Westell logo?
Customer: No! I don't see it! Can you be more specific?
Me: Look at the top of your page in Internet Explorer, and please tell me what you see.
Customer: Wirespeed Dual Connect - Microsoft Internet Explorer
Me: ....Sir, that is the title bar of Internet Explorer.
Customer: No it's not.
Me: Yes it is.
Customer: No, no, no.
Me: Yes, yes, yes.
Customer: No, I am looking at the top of Internet Explorer like you said.
Me: No sir, I said the top of the page in your Internet Explorer, not the top of your screen.
Customer: Can you please be more specific?
Me: Fine. Look at the very top of the screen. Do you see where it says Wirespeed Dual Connect?
Customer: Yes.
Me: Great. Do you see below that File, Edit, View, Favorites, Tools and Help?
Customer: Yes.
Me: Great. Do you see below that Back, Forward, Stop, Refresh, and Home?
Customer: Yes.
Me: Great. Do you see the address bar below that?
Customer: Yes.
Me: And below that do you see the Westell logo, then, Status, Configuration, Troubleshooting, and Help?
Customer: NO!
Me: ...What do you see then?
Customer: GOOGLE!
Me: ...Google?
Customer: Yeah. Google Links, Google Mail, Google Popups, Google Search...
Me: ...Sir, that's a toolbar.
Customer: Yeah. What do you want me to click? Google Links? Ok I'll click--
Me: No! Don't click anything.
Customer: Ok, I'll click on Goo--
Me: NO! DON'T CLICK ON GOOGLE!
Customer: But google...
Me: NO! FORGET GOOGLE! WE DON'T NEED GOOGLE! WE'RE NOT EVEN ONLINE RIGHT NOW, SO HOW CAN YOU DO ANYTHING WITH GOOGLE! FOR RIGHT NOW, FOR THE LOVE OF GOD, FORGET THAT GOOGLE EVEN EXISTS!
Customer: ...Ok.
Me: Below your Google toolbar...
Customer: But you said forget Google...
Me: Shut up. Below the toolbar, do you see the Westell logo, Home, Status, Configuration, Troubleshooting, and Help?
Customer: NO! Can you be more specific?
Me: It doesn't get more specific than that.
Customer: It has to.
Me: Please hold.
Customer: Ok.

*After I wipe the tears from my eyes, I decide to find the direct URL to that page in my notes*

Me: Ok, sir, type this in on the address bar please. *give full URL*
Customer: Ok.
Me: Where did it take you?
Customer: Nowhere.
Me: Did you hit enter?
Customer: No.
Me: Hit enter please.
Customer: Ok.
Me: Now, where did it take you?
Customer: Page cannot be displayed.
Me: Oh, for God's sake. Hit Back.
Customer: Ok.
Me: Now, do you see that menu?
Customer: No.
Me: Hit F5 on your keyboard. (For those of you who don't know, F5 is a shortcut to Refresh)
Customer: Ok.
Me: Now do you see the Westell menu?
Customer: Yes.
Me: Thanks, genious. You wasted 20 minutes on something that could've been solved by scrolling up.

And there you have it.

Saturday, January 13, 2007

The Verizon Files: Them Ain't Lice!

My first week out of Tank was very interesting, to say the least.  Some of it can be contributed to the fact that I still was going into calls blind, and how no clue for the most part, what I was doing.  However, I can state for a fact that most of it was due to the following call.

You would think that having lived in Southern Illinois my whole life would have desensitized me to redneck activity.  However, in all my days of living there, never has anyone fallen under the redneck stereotype in my opinion more than this caller: a women living with her mother and her three children in North Carolina.

Thick Southern accent aside, every statement that came out of her mouth drove the stereotype further and further home for me.  After she explained that she couldn't get online, she then accused her Momma of doing it:  "She knows nothin bout them computers.  All she does is play them there online games.  I went and done got some computer learnin books at the Wal-Mart for her, and she went mad and said, 'I don't need them there learnin books to learn how to use that dern computer; all I want to do is play my online games.'  She loves them there online games..."

I'll take Infamous Grammar Police Raids for $1000, Alex.

As I'm begin to ask her about her equipment so that I can start helping her fix this, I hear her scream into the other room, to her kids, the following statement: "THEM AIN'T LICE!"

If there was a moment where I thought I could not be hearing what I thought I was hearing, and just didn't want to ask if I WAS hearing what I thought I was hearing, this was it.  However, she felt the necessity to clarify that she said exactly what I thought I heard, and WHY SHE SAID IT:

"Those damned kids in there were picking at that there dog we have, and thought it had lice.  They love lice."

I wish to GOD I was not making that last sentence up.  She said that, and if I'm lying, I'm dying.

By this time, I have her on mute laughing at her, taking breathers, and help her fix her connection.  I figured this was the worst this call could possibly get.  But just when I assumed that, she proved that she could continue to shock and amaze.

I took her into her modem's setup page to type in her user ID and a temporary password.  The user ID, which she doesn't know, because it's different than her username, ends in Zero.  You know, 0.  I even told her as I gave her the password, "The number Zero."

Well, when I tried to take her to Verizon's homepage to change her password, it gave us an error.  So, I had to go back into the modem to confirm what I already knew: she typed the user ID in wrong. I have her read back the user ID to me, and that Zero has magically changed into an O.  Which, it's an honest mistake, people do it all the time.  However, what was then said between us, is NOT an honest mistake.

Me: Ma'am, that last character is a Zero, not an O.
Her: Oh, you mean the NUMBER Zero!
Me: ..................Yes.  As opposed to the NEW alphabet that's going around where the letter C is now written as 758349, this is a numerical Zero.

If the South would've won...

Wednesday, January 03, 2007

I guess it's time for an annual survey.

I think I did this one before.  I'm not sure.  I don't remember whether I did or not.  If I did, oh well, I'm doing it again.  And then I'll just compare answers from the last time.

Name: Corey
Siblings By Blood: none
Brothers: none
Sisters: none
Eye color: dark brown
Shoe size: 10 1/2
Height: 5'9"
Innie or Outie: innie
What are you wearing right now?: boxer shorts
Where do you live?: Indianapolis
Righty or lefty: righty.
Best place to go for a first date: to a nice restaurant followed by a walk (if it's warm out)
-----------------------------------------------------------------
Favorites
Number: 147
Boys Name: adam
Girls Name: katrina
Drink: propel fitness water or barq's root beer
Month: April
Juice: orange juice
Breakfast: Cereal bars
 -----------------------------------------------------------------
Have You Ever..
Smoked: yes
Bungee jumped: no
Made yourself throw-up: no
Gone skinny dipping: no
Loved somebody so much it made you cry: Yes
Broken a bone: Yes, my toe twice, once playing hackeysack, and once playing poker (believe me, don't ask)
Played Truth or Dare: yes
Been in a police car: no
Came close to dying: yes, seriously, yes, i almost died in '03.
Been in a sauna: no
Been in a hot tub: yes
Swam in the ocean: no
Fallen asleep in school: School = sleep
Broken someone's heart: I don't know.
Cried when someone died: Yes.
Cried in school: Yeah, that was a horrible day.
Fell off your chair: Countless times.
Sat by the phone all night waiting for someone to call: Yes
Saved AIM conversation: I save the all.
Saved e-mails: I'm an e-mail packrat thanks to Gmail.
Made out with just a friend: no.
Been cheated on: Yes, but I had found out AFTER we broke up, so it didn't phase me too much.
-----------------------------------------------------------------
What is...
What's your room like: like a basement or something
What is beside you: water, tissues, and food.
What is the last thing you ate: chicken soup
What kind of shampoo do you use: whatever's in the shower
------------------------------------------------------------
Ever Had...
Chicken pox: nope
Sore throat: yeah, right now.
Stitches: yes
Broken nose: technically
-----------------------------------------------------------------
Do You...
Believe in love at first sight: No
Like picnics: Yes
Like school: No
---------------------------------------------
Questions:
Who was the last person you called: Cat
Who was the last person you danced with: wow, that's been a long time...i seriously have no clue.
Who makes you smile: hyunsil
------------------------------------------------------------
Who...
Did you last yell at: some donk in 3-6 razz, but he didn't know it.
Broke your heart last: Cat
Told you they loved you last? Grandma
-----------------------------------------------------------------
Do you like filling these out: meh...
Do you wear contact lenses or glasses: neither
Do you like yourself: sometimes
get along with your family?: sometimes
-----------------------------------------------
What are you listening to right now: my humidifier
What did you do yesterday?: nothing.
Hated someone in your family: i hate my dad with a passion
What car do you wish to have: bmw z3
Where do you want to get married: someplace beautiful, doesn't really matter.
Good driver: yes, my Saturn wrecked itself.
Good singer: i'm a good screamer
Diamond or pearl: diamond
Indoor or outdoor: indoor
 ---------------------------------------------------------
Today did you...
1. Talk to someone you liked: yes
2. Buy something: yes
3. Get sick: yes
4. Sing: no
5. Talked to an ex: no
6. Miss someone: Yes
-----------------------------------------------------
Last person who....
10. Was in your bed?: me
11. Saw you cry: mom
12. Made you cry: Cat
13. Went to the movies with: Jake, Caleb and Ashley
14. You went to the mall with: mom
16. Ever been in a fight with your pet: when i had to put nametags on them
17. Been to California: no
18. Been to Mexico: no
19. Been to Canada: no
20. Been to Africa: no
--------------------------------------------------------
Random.....
21. Who was your first celebrity crush: Dolly Parton (sad, right?)
22. What books are you reading now: Ace on the River, Sklansky on Poker
23. Best feeling in the world: Going deep in a huge tourney for a sum of money that makes a difference to you.
24. Future KIDS names: not sure
25. Do you sleep with a stuffed animal: no
26. What's under your bed: nothing
27. Favorite sport to watch: hockey
28. Favorite location?: I'll go out on a limb and say Vegas.
29. Piercing/Tattoos: Neither
32. Who do you really hate?: my dad, jamie gold, kelis
33. Do you have a job?: not exactly
35. Have you ever liked someone you didn't have a chance with? yes
37. Are you lonely right now: yes
38. Song that's stuck in your head right now: woman by wolmother
39. Have you ever played strip poker: yes, but no one wanted to play with me
40. Have you ever gotten beat up: yes
43. Have you ever been in a mosh-pit: yes
44. Ever liked someone but thought they'd never noticed you? yes
__________________________________________
random

What's the first thing you notice about the opposite sex?: their face
Your Favorite Food?: pasta & korean food (rock the bulgogi)
Have you ever cried for no reason?: yes
Hugs or kisses?: kisses.
Butter, Plain or Salted popcorn?: butter
Favorite Flower?: red roses
Have you ever fired a gun?: yes
Do you like to travel by plane as opposed to car?: car
How many pillows do you sleep with: one, sometimes two.

Monday, January 01, 2007

2007 New Year Resolutions

Happy new year everyone.  It is now time for me to make my new years resolutions.  I'm actually shooting off the hip for the most part with this.
  1. Start exercising again.  I definitely feel drained a lot, and I know it's due to me not getting any exercise.  I also feel my mental focus slipping, which can also be attributed to it.
  2. Learn to speak Korean, at least at some level of competency.  I've been trying to learn for almost 4 years, and have really gotten nowhere.  I would definitely like to be able to speak, read, and understand it.
  3. Continue improving my poker game.  It's starting to step up, but I still have a LOOOOOOOONG way to go. If I could win the WSOP Razz event, FTOPS Razz Event, and/or WCOOP Razz event this year, I would be extremely satisfied.
  4. Finally get to meet Hyunsil.  Hopefully to God, if everything goes like it's SUPPOSED to, this is supposed to happen in early February.
  5. Update Josh in the Ghetto regularly (updates will resume on the 2nd).

Sunday, December 31, 2006

147 Year In Review: 2006

Wow, I almost completely forgot to do the YIR this year. Now, it's time to get busy.

Where the crap do I start? I guess in chronological order (or the best I possibly can).

It all starts on a cold rainy night in February, when Jake and I are driving out of Calltech. A large black woman, about 300 lbs, walks out in front of our car. We stop and wave her through. She gets bug-eyed and mental, stares us down like a deer caught in the headlights. Then, she does something uncharacteristic of a deer caught in the headlights. She goes into this Beyonce-esque dance sequence for 10 seconds before walking off. Ok?

That incident is still known as the Fat Beyonce incident, as it will be for the rest of our lives. Yet another reason why I wish we never created National Talk Ghetto Month. It's a curse.

Over the year, I have been chased around the house for the following items:
  • A bag of potato chips
  • A penny
  • A frozen pizza
  • A box of oreos (This chase scene was done naked)
Speaking of naked, no one will ever forget the morning I gave someone a naked wake-up call. No one will forget, because no one will ever consider asking me to give a wake-up call anymore. Which was the entire idea behind the naked wake-up call. I think I could go into business for myself with this...for a short period of time.

No one can ever forget my Verizon files, which are some of the funniest things ever. Which, the rest of them will be up in January.

Not to mention the days where I had to call Linksys over this year. All those epics will never be forgotten. They probably use my calls to desensitize their agents to screaming belligerence.

Remind me to never go to Steak 'N Shake in 2007. During this year the following happened:
  • Got hit on by an emo girl.
  • Got asked if I wanted to by a hip-hop CD by an emo guy.
  • Almost got killed when someone in my party (who was white) said "NIGGA!" with a black guy behind us.
We must not forget the day I scared Jake to death. It was documented on FCP, and here's the full story, as this is one of the greatest things to ever happen:

So, I had a friend pick me up at work tonight, because my car's out of commission right now. As I'm getting out the doors, I see his car, sitting in front of the doors with the lights on, but I look, and he's reclined the seat, and he's asleep. And then the thoughts entered my mind. My conscience is fighting them off, screaming, "NO! HE'S GONNA KILL YOU! DON'T DO IT!"

As I approach the car, I move slowly around to the driver's side so as not to wake him. As I cross to the driver's side, I slowly creep up to the hood. I then JUMP on top of the hood, and splat my face across the windshield screaming.

He bounces up out of the seat, screaming like a five-year-old girl, and his arms are flailing around the car in God knows what directions, all the while he is hopping ON HIS ASS UP THE RECLINED SEAT. Then he realizes it's me, and the look of sheer anger pull across his face as he screams, "GET IN THE CAR DOUCHEBAG!"

Now my conscience is screaming, "I TOLD YOU, DUMBASS! BUT YOU JUST HAD TO PULL A FUNNY!"

And apparently, my shut up filter wasn't on, because as soon as I got in the car, I said, "I suppose this isn't the best time to tell you I need to go to Wal-Mart? I'm out of shampoo."

Any time after that, the only words out of his mouth was "SCREW YOU!"

So yeah, I felt bad. And it was seriously wrong. But oh my God, was it funny. I was laughing so hard on the way home that tears were streaming down my face.

By the way, he never took me to Wal-Mart. So I just "borrowed" his car and got my friggin shampoo.

This has been one of the best years in poker for me ever. Actually, it is the best year in poker for me. As has been documented, I won several tournaments this year, and finished 13th in the WCOOP Razz event. I also got a 5th place finish in a $25K guaranteed tournament just a few weeks ago. Pretty insane for me, I have been doing well making money, and feel extremely blessed.

Back to the funny. Meijer was a center of amusement. As in, Aimee almost killed me in one this year, as we discovered she is OCD when it comes to disorganized shelves at stores. Which caused me to run, nay, dance, around Meijer and move around items on the shelves. She was en route to killing me, but wasn't gaining any ground really, because she was having to stop to clean up my messes. So if Aimee ever tries to kill you, now you know how to defend against it.

Also, while Aimee was here, we invented water faucets. AHHHHHHHHHHHHHHHHHHHHHHHHH!

Plus, let's never forget the greatest payment of a traffic ticket ever.  It was documented in this very blog.

One will also never forget my publicized IM conversations, documented in 147's Musings.

Is that it? Oh yeah, Joe's nutcracker at the card shop was quite classic. I got really used to that floor that day.

Then, JOE'S BROTHER, at the same card shop, makes a scary face at me, and then rides me like a shetland pony. Don't ask, you don't want to know.

I think that's officially it. Here's to a bizarre 2006, hopefully 2007 will be something to blog about too!

Wednesday, December 13, 2006

The String

I woke up today and opened my eyes
Wishing I was already dead
Wishing my life would go right
Wishing this string of hurt would just break
This string has tied itself around me
Like a tangled and twisted web
I look for a way to escape it
And I find there is none
So I struggle and fight
To break free of this string
But the struggle makes the string wrap tighter
And the fight wears me out
Is it my own fault that I'm stuck in this mess?
I wish I could point fingers, but I can't
The string points my fingers back at me
And I know it's true, I'm to blame
The string grows tighter
And drains the hope and the life out of me
I'm so tired of being tired of being stuck here
But it's all I can do until I break free
So I collapse back onto my bed
And cry myself to sleep
Maybe I'll find the scissors tomorrow

Saturday, November 18, 2006

Unpaved

My heart is burning like I've never felt it burn
My soul is yearning like I've never felt it yearn
And I didn't know it was possible
I never though I was capable of this
Part of me leaps for joy
The other part tries to stay grounded
Because I know the road isn't paved yet
But never have I felt anything so splendid
Oh, how I hope that you can complete me
And how I pray to God that he'd bless me
You would be the blessing I never thought I'd attain
If everything in my life was loss, at least you would be gain
You've lifted me up when I couldn't stop falling
You took the knife from my hands when I wanted to die
You've shown me God in every word you speak
You've shown me love I never thought I could feel
I lay in bed hoping and praying
And counting my blessings
Because you wandered into my life
On an unpaved road to my heart

Thursday, November 16, 2006

Sometimes: A Poem by Me

Sometimes hope goes beyond what you see
To the core of everything
Even when your heart is completely black
Hope is still lingering

Sometimes strength is unmeasurable
Sometimes we don't know our own
Sometimes the weakest among us
Is the one that moves the largest stone

Sometimes love is our rock
Sometimes we're stranded in a storm
But if we remember what love looks like
We'll never be alone

Sometimes we're understanding
Sometimes we're not
But somehow things get mended
No matter how hard we fought

Sometimes our faith is a beacon
Sometimes we can't believe
But as long as we don't give up
Hope will go beyond what we see

Wednesday, November 15, 2006

Linksys Will Learn Not To Send Me Surveys

Originally posted on FullContactPoker on May 19th.

So, every time I call Linksys (which is once every week it seems like now), they send me another damn survey to fill out. I refused to fill them out.

I ultimately have had it, and when the opportunity arose again, I decided to fill them out.

After giving them poor marks across the board, they give me a spot where I can type. The subject:

What can we do to improve your experience with Linksys?


You insolent fools.

So here's what I wrote:

First: Stop outsourcing to India. Second: Stop making your routers out of plastic and duct tape.

Your products are horrible. I don't know how your technical support could get any worse than the products you sell, but you succeeded in doing that. If that was your goal for the fiscal year, congratulations!

Your agents, in the 30 times that I have called Linksys or used your Live Chat in the past year, has yet to fix any of my problems. Here is usually how my Linksys router or wireless NIC has began working again:

A) It just magically starts working again (yes, this has happened
B) I finally figure out the problem while waiting TWO HOURS to get in contact with your representatives.
C) I'm on the phone with Linksys, and while they're in the process of trying to "fix my router" (by "fix my router," I do mean "screw it up worse"), I say, "I'm going to try this..." They then talk over me, start running me through needless troubleshooting steps that I told them I had already went through before I called them. I do what I suggested I do anyway, and it fixes the problem. Your representatives then claim that what they had me do fixed the problem, when the troubleshooting steps are completely irrelevant to the problem itself.
D) Linksys does succeed in "fixing my router" (once again, I mean "screw it up worse"), I have to go into either Yahoo! Chat or IRC Chat, and have them help me undo what Linksys did, and then fix my original problem. This process takes 30 seconds. I kid you not.

Today, I called, and, frustrated with the way your support agents handles things, immediately ask for a supervisor. I'm in Technical Support. I know you cannot deny a person a supervisor if they ask for one. Guess what? You're geniuses of technical support denied me a supervisor.

I don't know how you train your frontline agents, but if we were to do the things even once that your agents do regularly, we would be fired on the spot. They would take our badges, and walk us straight out of our call center's doors, and we would not be allowed back in.

Unfortunately, that is apparently not the case in India, where it seems that to be in Technical Support, all you have to do is be able to read the word, "The." If you can, you're hired, and get the pleasant opportunity of working for lower-caste slave-wages, and confuse the hell out of us people who are just trying to get our routers fixed and get on with our lives. Unfortunately, that's never possible with you. As 75% of the phone conversations with Linksys have to do with the weather in America. Like whether it's Spring or Summer in America is going to fix my router. If I want to chit-chat with someone, I'll call a friend or 1-900-SPANK-ME.

And then, at the end of call, after you either destroy my router or I fix it behind your backs, your agents have the audacity to actually tell me to spread the word about how good your products is. That'll happen about the time I get in the sack with Elton John. And seeing how I'm not gay, I guess that's not going to happen.

At work, 100% of my calls on Belkin and D-Link routers are for first-time router users that just need their modems bridged and didn't know it. 80% of the time, the reason I transfer them to above companies is because I can't go into those routers myself, because they are out of my support boundaries.

40% of my calls for Linksys routers (which I can do support on), however, are for the above reason. The other 60% are calls where my customer's router has completely had an Attention Deficit Disorder moment and refuses to work anymore. On 100% of those calls, I have to transfer them to Linksys, because I can't get the thing working. Everytime I dial that number, I say a prayer for the customer. Because I know the minefield I'm sending them to. I'm sending them to your Indian douchebags with no concept of anything except for the barometric pressure in Chicago (and why the hell all of your agents have such a hard on for finding out the forecasts in our areas, I have no idea, but every agent I speak to does this to me. For the love of God, look it up on weather.com or something).

So basically, to sum this all up, if I were given the choice between buying another Linksys product, and having my testicles ripped apart by angry sharks, I would ask if there were any other options. If there wasn't, I'd stick my nuts in the ocean, and let Jaws have at it.

Since writing this, I'm completely 100% independent of Linksys products. I run a Netgear router, and a Belkin wireless card, and have much less problems than I did with the Linksys set up.

Tuesday, November 14, 2006

The Verizon Files: There's No Spelling Letters

A customer calls in asking for their username and password. So i verify the billing address and start telling the username.

Me: "Your user name is as follows: The letter V as in Victor--"
Customer: "Spell that."
Me: "Oy vey. IT'S THE LETTER V! NO SPELLING!"

Later on, they start trying to connect their DSL through DIAL-UP DIALER. Man this is a smart one. So I now I get to hold their hand through setting up their modem.

Me: "Ok, let's type in 192.168.1.1 and then hit enter."
Customer: "Ok."
Me: "What does that bring up?"
Customer: "Nothing."
Me: "Nothing?"
Customer: "It loads a blank page."
Me: "Ok, click on Tools, and then Internet Options."
Customer: "Where is that at?"
Me: "It's at the top of Internet Explorer."
Customer: "I see Tools. But where is Internet Options."
Me: "..................................................................you see that after you click Tools."
Customer: "Ok."
Me: "Are we there now?"
Customer: "Yes."
Me: "Ok. Click on Delete Cookies."
Customer: "Ok."
Me: "Now, we're going to click on Delete Files, and then put a check in the box that says 'Delete all offline content.'"
Customer: "Ok."
Me: "Let me know when that gets done."
Customer: "Ok. Wait."
Me: "Ok."

Two minutes later:

Me: "Has it finished yet?"
Customer: "No."
Me: "Ok, we'll give it some more time then."

One minute later:

Customer: "Ok, it's done."
Me: "Ok, great. Click on the Security tab please."
Customer: "Wait. Damn it, it hasn't even loaded Internet Options yet."
Me: "You suck at life. I'm transferring you to Microsoft."
Customer: *whimpers* "....Ok."

There should be a noose included in our installation kits for times like these.

Sunday, November 12, 2006

The Verizon Files: I retract the statement in the last one

The "Heavy and Sticky" call was not the first special call I got. I had completely forgotten about this one.

This was the second call I got ever. The lady was trying to set up her DSL. So I start going down my troubleshooting steps:

Me: Ok, what kind of DSL modem did we send you?
Customer: I don't know.
Me: Can you find out for me?
Customer: I can't.
Me: Why not?
Customer: It's not here.
Me: What do you mean, "It's not here?" (Thinking she meant her installation kit hadn't arrived yet)
Customer: I mean, I don't have it with me.
Me: Where are you ma'am?
Customer: New York City.

*looks up the billing address*

Me: Ma'am, my records indicate your DSL service is set up in Philadelphia.
Customer: That's correct.
Me: Why don't you call back when you're in Philadelphia and you have everything in front of you?
Customer: Good idea.
Me: Yeah. I thought so too.

Friday, November 10, 2006

The Verizon Files: Heavy and Sticky

**The following is actual events. Nothing here is made up.**

I haven't had too much to write about on here, so I figured I would start posting some old stories I have. This line of stories is what I call, "The Verizon Files."

In February of 2006, I gave up the dream of TP/MM (Turning Pro/Making Millions, for the non-poker players out there), and got a job at a call center doing technical support for Verizon DSL.

During the three weeks of training, our trainer continually said, "You will get some weird calls on the floor. I'm trying to prepare you for this." I think most of us shrugged it off.

Until we got out of training, and on the floor.

We started off our first week in Training Bay, also known as The Tank. This is where we take actual calls. The only calls we got in Tank were installation calls. So pretty much redundant stuff at this point.

My entire first two days of Tank were uneventful. I had absolutely no problems whatsoever with my calls.

On my last call of the third day, the crap hit the fan. I need to reiterate this fact before we begin: We have mute buttons on our headsets. This comes into play many, many, many times.

I get a call from a Spanish woman, who, naturally, wants to install her DSL. Verizon does have a Spanish support line, but at 5:30PM, the line shuts down (for siesta, one would assume). After 5:30, all Spanish calls get sent to English support. This is where Zanax becomes your best friend.

Let me explain the first step of installation to you. There are gray boxes in the installation kit called filters. These filters look like phone jacks that plug into your existing phone jacks. What you do, is you plug the filters into all of your phone jacks except the one that you will plug your DSL modem into.

Well, this lady had plugged one into the jack the modem will be going into, thus causing her not to get a DSL signal. I kindly ask her to remove it, and she obliges...kind of.

I hear her grunting and groaning in the background. Geez, is it really that hard to get it out. She's really heaving at this. By now, I'm wondering if I should call 911, when all of a sudden, I hear her say into the phone, "I can't."

"You can't?"

"No, I can't."

"Why not?"

"The filters...they're heavy...and sticky!"

...By now I'm stifling laughter. Surely I completely misheard her. Surely to God she did not say what I think she did.

"I'm sorry...what was that?"

"The filters are heavy and sticky!"

"Please hold ma'am...*mute*"

Now I am on the ground laughing my head off, mainly because of what was running through my head when she said that. I'm sure the exact same thoughts were running through your mind:

"...Just what exactly was she doing with those filters?"

By now, everyone in Tank is now looking at me, and trying to get me to tell them what's going on.

I finally got out exactly what she said, and the entire Tank erupts in laughter, all except one guy, who was bold enough to say exactly what was on my mind:

"...Just what exactly was she doing with those filters?"

We never got an answer to that question, because I suddenly hear her in the background saying, "Hello, is there anyone there who speaks Spanish? Spanish?"

I had no clue at this time that Spanish support shut down at 5:30.

"Spanish support? No problem ma'am, I'll connect you."

I hope the next ENGLISH representative she got had as much fun with that as I did.