Between SBC & Linksys, there has to be a brain...

...somewhere, deep down inside, there just HAS to be!

Wow, what a frustrating evening. So I'm up here, and Jake has consistently had problems with his new wireless router. Every five hours, it loses internet connectivity. Weird, when I set up Alice's router, this never happened. Well, Linksys gave him the runaround, and he knows the minimal about this kind of stuff. So, I figured I'd give it a shot, especially after the third or so time today of resetting the Router.

So I check the properties on the Router, and kind of have a feeling what the problem is. His DNS's are blank on the router; that's a definite no-no with DSL. Same with the Domain. Ok, domain's a given: sbcglobal.net. But now, just to make sure, let's go to Linksys myself and talk to them, cause I know what to ask and how to ask it so I don't get taken for an idiot.

Well, after a short chat, they tell me: "We cannot help you any further. Please contact your Internet Service Provide for more assistance." AHA! So it IS the DNS! Well that's easy. Let's head over to SBC and ask for...WHAT?!

SBC tells me it's not their problem and to contact Linksys. Hey, too bad, already been there, you're gonna help me. "Well, if the DSL works without the router, then it's not our problem."

OF COURSE IT'S YOUR PROBLEM! YOU HAVE THE DNS INFO I NEED! WHAT?! AM I SUPPOSED BE A GREAT MAGICIAN AND MAKE MY OWN DNS?!

"We can help you set up your Router's DNS service. Here's the DNS info you need."

Ok, so, apparently, if I hadn't known what was missing from the router, hadn't known that it works perfectly still connected just with the DSL modem, and hadn't known what a DNS was, no one was gonna help me?!

I swear to God, Tech Supports are put there just to confuse people who aren't in the know. Any tech support guys reading this: come clean, are you paid to give the minimum? If so, just go to 1-800-SAFE-AUTO. Maybe you actually work there, do what you do, and HELP PEOPLE!

There's my rant for tonight. Gotta get up in the morning to call and remind Mom to drop off my bass, and my power supply for my computer with Carol so I can strum and get my Linux box working again.