The tank & my bass

Sorry it's been a while since I posted. Work's been exhausting me, I haven't really had a whole lot of energy to do much else.

Yeah, so I got out of training officially Friday...with a 96% average in the class (highest in the class). And this week is our time taking calls in the training bay (aka "the tank.")

90% of people told us that tank was Hell. 10% of people told us it was no sweat. Let's see, which odds are you going to bet on?

So needless to say, I had mixed emotions about going in there. I thought I knew enough, I'm a decent multitasker, so I'm not scared of messing up on the tools. Of course, what you aren't prepared for is people screaming in your ear because the internet's broke.

That was the part that scared me. I can handle stress and all that, but one thing I've never handled well was arguments. Even if it's one sided, someone yelling and blaming their entire life on you because they can't get online is still an argument. I was afraid of how I'd react, whether I'd get emotional over it, you know the drill.

So I've been praying all this week for the strength to handle this situation well, and in best case scenario, I won't have to deal with any (even though I'd rather get it over with in tank, so that way a supervisor's on hand to keep me calm).

So far, no angry customers. Only slightly peeved, but hey, it happens.

On the first day, I was just flustered for most of it, and had horrendous handle times...as expected.

Over Tues., Wed., and today, I have just been knocking it out of the box! I'm really getting the hang of this, and really starting to keep my call times low, and get resolutions on their issues done.

And in all truth, I'm enjoying it. I get to mess around with people's systems, it's pretty easy, and I can just pace around taking calls, and running over to my computer to type notes as needed. There's enough challenges to keep me interested, but enough reptitiveness that I don't have to frustrate myself.

Customer's reactions have been good too. People have given me mad compliments over my performance, and several people in my training class have basically jockeyed for position to get seats next to me in tank because they believe I know everything about what the job entails (think again).

So come Tuesday, I start my regular schedule, fully on the call floor. This should be interesting.

And on Tuesday, I got my six string bass. I freaking love this thing! I haven't played with it as much as I want, but comes this weekend...man, it's on. I'll also have pictures, and maybe even a video of me playing it up too.

Until then...