Saturday, August 23, 2008

The Verizon Files: Geometry and DSL and Hang-Ups

This may, sadly, be the last Verizon File I write. Unless I either think up old stories I can rehash, or some freak accident happens where I have to return to Indianapolis to work for Verizon again.

I was talking to a couple guys in my row who were playing some weird internet game in between calls when I received a phone call from some guy trying to install his DSL. His complaint: He hooked was able to get his modem to reach from the jack on the first story of his house to the second story of his house using our phone equipment, but could not get the ethernet cord to reach his computer. What could he do?

I should also note, that while a DSL signal can go through a maximum of a 14 foot long telephone cord, Verizon, as well as most DSL providers, only provide a 4 foot long cord, as that is usually sufficient.

My response: Wait, how did you get that cord all the way up the stairs?

He hangs up.

Seriously, is it that hard of a question? I just wanted to clear that up, but for some reason, he felt compelled not to answer that question.

I was telling the guys near me about it, when I get another call. I pull up the records...

Me: Wait, didn't I just talk to you?
Him: *click*

Now I'm freaking. I tell the guys again, and one of them gets a call..AND IT'S HIM YET AGAIN!

This time, he doesn't even wait for their long spiel before hanging up again.

While not necessarily a hilarious call, it was just freaking weird. I think the guy was somehow BS-ing, but still don't have enough evidence to say so. Regardless, this guy earns an award for the most nihilistic guy to ever call into a tech support line.

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