I was on a fairly normal call. Guy calls in, complains his DSL light's blinking, which means he isn't getting his DSL signal from the central office. I do all the necessary steps, am unable to fix it, thus I have to escalate this to a technician to go out and work on his lines. I go to my tier 3 agent, who promptly tags it for escalation. I escalate it no trouble.
However, I was giving the customer his network ticket. The next to last character in the ticket number was the letter L. he read it back to me as a 6.
how do you get 6 from L?
I'm just glad when I corrected him, that he didn't ask, "Oh, you mean the LETTER L?!" Or else, I would've been asking him if he wanted a mail order bride from Virginia.
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